Terms and Conditions

This website is operated by flowerva.store. Throughout the site, the terms "we," "our," and "us" refer to our company. We offer this website, including all information, tools, and services available here, to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms and Conditions ("Terms"), including any additional terms and conditions cited or available via hyperlink. These Terms apply to all users of the site, including browsers, suppliers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. IF YOU DO NOT AGREE TO ALL TERMS, YOU MAY NOT ACCESS THE SITE OR USE ANY SERVICES.

Any new features or tools added to the site are also subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the site after changes have been posted constitutes your acceptance of those changes.

Our store provides an online e-commerce platform that enables us to sell our products and services to you.

1. General Information

Website Owner: https://flowerva.store/
Email: store@flowerva.com

We reserve the right to update, modify, or replace any part of these Terms and Conditions without prior notice. It is your responsibility to check this page periodically for changes.

2. Use of Our Website

By using our website, you confirm that:

You are at least 18 years old, or accessing the site under the supervision of a parent or legal guardian.
You will not use our site for any unlawful purpose or in violation of these Terms.
You will not attempt to interfere with the security or functionality of our site.
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Products and Services

We offer:

Retail products: Decorative accessories for weddings and events (e.g.,floral arrangements, ribbons, handmade decorations, small gifts)).
Custom design services: Tailored wedding and event decoration design, including concept development, material sourcing, setup, and teardown.

All product descriptions, images, and pricing are subject to change without notice. We make every effort to display colors and details accurately, but we cannot guarantee that your screen’s display will be exact.

4. Orders and Payment

Order Acceptance:

Your receipt of an order confirmation email does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, suspected fraud, or inability to process payment.

Pricing and Currency:

All prices are listed in United States Dollars (USD) unless otherwise stated. Prices may be adjusted due to exchange rate fluctuations, especially for custom orders involving international sourcing. Applicable taxes, shipping fees, and customs duties are not included unless explicitly stated.

Payment Methods:

We accept the payment methods listed on our Payment Methods page. By providing payment information, you represent that you are authorized to use the chosen payment method.

Deposit for Custom Services:

For custom design services, a non-refundable deposit of 50% of the total quoted amount is required to secure your event date and begin work. The remaining balance must be paid no later than 3–7 business days before your event date (as specified in your contract).

5. Custom Design Services (Important)

Tailored to You: All custom designs are created based on your specific requests and approved mockups or proposals.
Client Approval: Design concepts, material samples, or digital renderings will be presented for approval. Once you provide written approval, the design is considered final.
No Refund or Exchange: Due to the personalized nature of custom designs, all custom products and services are non-refundable and non-exchangeable. Deposits and final payments for custom work are non-refundable, even if you cancel your event.
Revisions: Corrections will be made at no additional charge if the final custom product does not match the approved design due to our error.

6. Handmade Products – Imperfections Notice

Many of our decorative accessories are handmade or made from natural materials. Normal characteristics include slight variations in color, size, shape, texture, and minor blemishes. These are not considered defects and do not qualify for return, exchange, or refund.

Defects that qualify for remedy: Significant damage or material deviation from description beyond reasonable expectation. Contact us within 48 hours of delivery with photos if you believe you have received a defective product.

7. Shipping and Delivery

Processing Time: Retail products usually ship within 1–3 business days after order confirmation. Delivery dates for custom services will be specified in your service contract.
Shipping Costs: Calculated at checkout. Free shipping may apply for orders above a certain threshold.
Risk of Loss: Title passes to you upon delivery to the carrier. We are not responsible for delays or damage caused by the shipping carrier.
Inspection Upon Delivery: Inspect your package immediately upon arrival. Report any damage within 24 hours.

8. Returns and Refunds (Retail Products Only)

Standard retail products may be returned within 7 days of delivery, provided they are unused, unwashed, and in original packaging. Non-returnable items include custom products, handmade items, perishable goods, and downloadable products.

Return Process: To request a return, contact us with your order number and reason for return. You are responsible for return shipping costs unless the return is due to our error.

Refunds: Approved refunds will be issued to your original payment method within 7–10 business days.

9. Cancellations

Retail products: You may cancel within 6 hours of placing your order (before shipment).
Custom services: Cancellations after the deposit is paid are not permitted once work has begun. If you must cancel before any work has started, the deposit remains non-refundable.

10. Intellectual Property

All content on this website is the property of [Your Store Name] or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce or commercially exploit any content without our express written permission.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability shall not exceed the amount you paid us for the specific product or service in question. We are not liable for indirect, incidental, or consequential damages.

12. Indemnification

You agree to indemnify and hold [Your Store Name] harmless from any claim arising from your violation of these Terms or infringement of any third-party rights.

13. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the United States for users located in the U.S. and by the laws of Canada for users located in Canada. Any dispute shall first be attempted to be resolved through negotiation. If unresolved within 30 days, it shall be submitted to binding arbitration in the appropriate jurisdiction based on your location (either in the United States or Canada).

14. Force Majeure

We shall not be held liable for any delay or failure to perform obligations due to causes beyond our reasonable control, including natural disasters, pandemics, and government actions.